FAQ

How do I contact OwnedLux?

You can contact OwnedLux through multiple channels. For general inquiries and/or customer support, you can reach us via email at ownedlux@outlook.com You can connect with us through our official social media accounts on Instagram, Facebook, and Tiktok at ownedlux.
What payment methods does OwnedLux accept?

We are proud to offer a variety of convenient payment methods for our customers. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also offer the option to pay with Apple Pay, Google Pay, Affirm, and Afterpay.
What is OwnedLux's policy on returns and refunds?

At OwnedLux, all sales are final and nonrefundable. Due to the nature of preowned luxury items, we do not offer returns or refunds on any purchases. We strongly encourage all customers to thoroughly inspect and review the condition of the item before making a purchase. If you have any questions or concerns about a specific item, please feel free to contact our customer service team for more information before making a purchase at ownedlux@outlook.com.
Does OwnedLux offer any flexible payment options?

Yes, OwnedLux offers flexible payment options through Affirm and Afterpay.
What are the shipping options for OwnedLux purchases?

OwnedLux offers shipping within the United States for all purchases. Shipping typically takes 3-5 business days for delivery. Please note that we currently do not offer international shipping. However, we are constantly evaluating the possibility of expanding our shipping options in the future to better serve our international customers.
How does OwnedLux ensure the authenticity of its preowned luxury items?

We understand the importance of authenticity when it comes to pre-owned luxury items. That's why we authenticate all of our pre-owned luxury items through a third-party vendor who specializes in the verification of luxury goods.